We accept all major credit cards and digital wallets, including American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, Venmo, and Visa.

Orders are processed and shipped within 5 business days after payment is received. Once shipped, delivery typically takes 3–10 business days, depending on your location.

We offer free shipping on all orders, with no minimum purchase required.

Currently, we only ship within the United States.

Once your order ships, you’ll receive a shipment confirmation email containing your tracking number and a link to follow its progress.

Contact us at service@tinewa.com as soon as possible for return/exchange approval and instructions. Then send your new, unused items in their original condition to:

Online Seller RMA

131 Marcellin Dr

City of Industry, CA 91789, US

Exchanges: Contact us within 7 days of receipt.

Returns: Contact us within 3 months of receipt.

All returned/exchanged items must be new, unused, and in their original condition.

For non-quality returns, return postage is the buyer’s responsibility.

If your package arrives damaged, with missing items, or shows “delivered” but you haven’t received it, please contact us within 72 hours. We’ll arrange a reshipment or refund at no extra cost to you.